We’re Hiring

Customer support specialist

Basics of HTML, CSS, PHP and JavaScript,Linux,
including command line operations

Keitaro, our flagship product, is an ad tracker that simplifies the work of marketers, media buyers, affiliates, and traffic arbitrage pros. It collects data from virtually any source, automatically calculates metrics, has a built-in landings editor, integrations with Google Ads, YouTube, Facebook, TikTok, and much, much more!

Keitaro is the leading ad tracker in Eastern Europe and is gaining popularity in other Tier-1 GEOs.

Join Our Team! Fill Out the Form Below

Join Our Team!

Fill Out the Form Below

By clicking the submit button, you confirm that you agree

to the processing of your personal data.

By clicking the submit button, you confirm that you agree to the processing of your personal data.

Join Our Team!

Fill Out the Form Below

By clicking the submit button, you confirm that you agree to the processing of your personal data.

Join Our Team! Fill Out the Form Below

By clicking the submit button, you confirm that you agree

to the processing of your personal data.

What we are looking for:

We’re seeking a talented support specialist to join our Keitaro support team. The team responds to user inquiries and create an environment where clients feel confident and comfortable achieving their goals while working with our tracker. They collaborate closely with various departments to continuously enhance the user experience, making the process smooth and rewarding for everyone involved.

Tech stack:

Basics of HTML, CSS, PHP and JavaScript, Linux, including command line operations.

Key tasks:

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Engage with clients through chat: handle initial requests, gather details and goals for setup, and provide consultations.

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Analyze user cases, install software on servers, assist with tracker configuration, and help implement user solutions in Keitaro.

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Collaborate with the development team to clarify technical details when needed.

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Maintain and update documentation to ensure it is always up to date.

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Test tracker updates, identify and describe scenarios that lead to any malfunction, and create tickets for resolving issues.

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Learn and utilize a variety of tools and services related to tracker operations: browser extensions, Bash terminal, code editors, software for affiliate marketers, hosting and servers, syntax, and services for API requests.

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Actively share knowledge and experience with the team, discussing user interactions and inquiries to foster a culture of continuous improvement.

Hard Skills:

✅

Basic knowledge of HTML, CSS, PHP, and JavaScript.

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Experience with Linux, including proficiency in command line operations for basic tasks.

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More than 1 year of experience in Tier 1 or Tier 2 technical support.

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English proficiency at B2 level or higher.

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Experience in CPA marketing is a plus.

Soft Skills:

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Ability to explain complex concepts in simple terms, using analogies and examples to ensure understanding, even for those unfamiliar with affiliate marketing or VPS servers.

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Willingness and enthusiasm to learn and grow within the profession. Affiliate marketing is a vast area, and the tracker is just one of the many technical tools used for online advertising.

Terms and perks:

🌍

Remote work on a long-term contract from anywhere in the world. There is no need to relocate, and you can travel freely.

🤝

Flexible schedule. Finish tasks on time, and be online for at least 4 hours during the GMT+0 standard working hours, just in case someone wants to sync up.

🏖️

Unlimited paid vacation days. Got sick? Take time off to recover. Your kid requires extra time? Take a day off. Your dog’s sick? Go take care of the pups. Want to take a vacay? Sure, enjoy! Everything’s auto-approved.

🙌

We set aside €1000 per year per contractor for education, including conferences, courses, books, home office supplies, and coworking space.

💪

We set aside €1500 per year per contractor for sports and medical services, including health insurance, gym memberships, and massages.

💻

We have a program for purchasing or upgrading your laptop after six months of work.

🌱 Apliteni is committed to having a workplace free from discrimination and harassment. We expect everyone at Apliteni to help create and maintain a place where everyone feels included, respected, and valued.

We make decisions about hiring, pay, training, performance reviews, and firing fairly, giving all qualified candidates and employees equal opportunities. We examine our biases and strive to create an inclusive environment where every employee and candidate feels welcome.